We collect two types of information from you when you visit the Sites: (1) personally identifiable information (referred to as “Personal Information”); and (2) non-personally identifiable information (referred to as “Non-personal Information”).
Non-Personal Information: We may also collect certain information that, per se or in combination with other such information, cannot be used to identify or contact you personally, such as demographic information (i.e. your age, gender, education level, profession, zip code, country, etc.). Non-Personal Information also includes technical information related to your use of the Sites, including but not limited to your IP address, including query terms you enter into search functions of the Sites, page requests, pages accessed or viewed, and the like.
How and Why We Collect Your Information
At certain times, We will request information from you in order to complete online registration forms, product or service information, product purchase transaction information or when giving comments or feedback on the Sites. Our online forms will ask for limited information to ensure We are able to complete your request and respond accordingly. Any information collected from these forms will only be used for the purposes specified unless otherwise mentioned.
As you navigate through the Sites, We may need to collect information from you in order to provide you with services tailored to your needs.
We will collect and use your information only for specific purposes. We will collect and use your personal information:
- to create and inform you of products, content and services that better meet your needs;
- to notify you of announcements, upcoming promotions and events;
- for billing and payment purposes;
- for warranty and service purposes;
- to anticipate and/or resolve problems with your products or service; and
- to provide referrals to Our retailers for further follow-up for services or products that We think may be of interest to you.
Security of the Information We Collect
We take the security of your Personal Information seriously. We maintain physical, administrative, and technical safeguards designed to maintain the confidentiality and security of your Personal Information. Unfortunately, the transmission of information via the Internet is not completely secure. Although we do Our best to protect your Personal Information, We cannot guarantee the security of your Personal Information transmitted through the Sites. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures for the Sites.
The Personal Information We collect is stored within databases that We control, and We utilize reasonable security measures intended to mitigate the risk of unauthorized access or disclosure of Personal Information, such as firewalls and encryption technology. We restrict access to Personal Information to Our employees, contractors and agents who have a need to know that information in order to operate, develop or improve Our products or services, or to provide products and services to you. These individuals are contractually bound by confidentiality obligations and may be subject to discipline for failure to meet these obligations, including termination and/or criminal prosecution.
Sharing and Disclosure of Your Information
We may use session log data and/or cookies combined with anonymous user data (and personal data if you provide it) to track user movement and behavior within and across the Sites and products. We may use this information to help Us and Our affiliates and their respective authorized agents, payment gateways, service providers, retailers and marketing partners to offer to you products and services that may better serve your needs, and to perform Sites related user analytics. We may supply this information to a third-party service or analytic providers to perform the services or analysis for Us and to provide the results to Us under the terms of a contract that requires the third-party services or analytics provider follow all applicable laws and regulations. We use the information and the analytic results to improve Our Sites and products, the user's experience, and to provide you with content and services that better meet your needs.
You may choose not to receive any marketing communications from Us in connection with Our online services. You may also tell Us how you would like to be contacted in connection with information you provided to Us via Our online services. If you notify Us that you do not want to receive any marketing information, We:
- will not contact you directly with marketing messages in connection with Our online services; and
- will not disclose your information to others.
If you notify Us that you do not want Us to use any of your PersonalInformation in the ways described in this Policy, We will honor your request. However, if you then later provide additional Personal Information on the Sites or otherwise respond to one of Ouronline inquiries, We will assume that you have changed your preference with respect to Our use of your PersonalInformation, and We may contact you as described herein. You may, at any time, follow the procedure described above to elect not to be contacted by Us.
Personal Information that a visitor volunteers at one of the Sites will be protected just as if the information had been provided under more traditional ways of ordering that product or service.
We will use commercially reasonable efforts to ensure that your Personal Information will be kept secure, and We will continue to enhance Our security procedures as new technology becomes available.
We will use commercially reasonable efforts to assure that your e-mail will be kept private. We will not read or disclose to those parties not affiliated with Us, private e-mail communications that are transmitted using Our services, except as required to operate the service or as otherwise required by law.
We will respond to improper conduct. We may use Personal Information to investigate and help prevent potentially unlawful activity or activity that threatens the company or country or otherwise violates the customer agreement for any products or services that We provide.
Personal Information of Children Under Age 13
Changes in Practices
Representations and Warranties
Warranties and limitations of liability information and documents provided on the Sites are provided "as is" without any warranty. We make reasonable efforts to include accurate and up-to-date information on the Sites; it does not, however, make any representations as to its accuracy or completeness. Your use of the Sites is at your own risk. We, Our suppliers, distributors, authorized agents, payment gateways, service providers, retailers and marketing partners and the other parties involved in creating and delivering the contents of the Sites, are not liable for any damages arising from the use of the Sites.
Links to Third Party Websites
The Sites may contain links to third party websites, including websites owned or maintained by Us, Our affiliates and/or their respective authorized agents, payment gateways, services or analytics providers, retailers and marketing partners. The linked websites are not under Our control, and We are not responsible for the privacy practices or contents of any linked website or any link contained in a linked website. We are providing these links only as a convenience, and the inclusion of a link does not imply endorsement of the linked website by Us.
Copyrights and Trademarks
The materials displayed on the Sites, including but not limited to all text, audio, video, images, photographs, illustrations, artwork, animation files and other graphics, and names, logos, trademarks and service marks, are Our property or that of Our parent or affiliated companies or Our licensors, and are protected by copyright, trademark and other applicable intellectual property laws. The Sites may be displayed, downloaded and/or printed solely for your personal, non-commercial home use, provided that you do not delete or modify any copyright, trademark or other proprietary notices. Any other use of the material on the Sites without Our prior written consent is strictly prohibited.
Product information and photography featured within the Sites were as accurate as possible at the time of publication. Subsequent refinements may be evident in the actual product. Prices and specifications are subject to change without notice. Selected accessory items or props shown in the photographs are not part of the product unless specified. Warranty validation varies by product and by country.
No Warranties or Representations
The Sites may contain hypertext links to other completely independent websites. We make no warranty or representation as to the accuracy, completeness or authenticity of information contained in any hypertext link. The existence of such a link cannot be construed as direct or indirect approval, endorsement or sponsorship of or affiliation with the linked websites on Our part. Persons who use the Sites to link to other websites acknowledge that they do so at their own risk. The visitor to the Sites acknowledges and agrees that We have no obligation to review any websites linked to the Sites and are not responsible in any way for the content of any linked sites.
We reserve the right to modify the information contained on the Sites at any time without notice. While We make all reasonable efforts to ensure that all material on the Sites are correct, accuracy cannot be guaranteed and We do not assume any responsibility for the accuracy, completeness or authenticity of any information contained on the Sites. The Sites and all information and materials contained therein are provided to you "as is" and without any warranty of any kind.
The information contained in the Sites are for information purposes only. The purchase of any Our products shall be subject to the Contract (available at https://hisensedirect.com/terms-and-conditions/) and to all other applicable policies on the Sites. The selling price listed on the Sites excludes tax and options for all models; certain models may, at Our sole discretion and subject to change without notice, include shipping and handling charges in the selling price. Actual retailer prices and prices shown on the Sites may vary, including over time. The Sites shall not be used or relied upon by you as a substitute for information that is available to you directly from Us.
Use the Sites at Your Own Risk
International Transfer of Information
Your California Privacy Rights
California Civil Code Section § 1798.83 permits California residents to request certain information regarding Our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to firstname.lastname@example.org or write to Us at the address in the Contact Us section below. Please note that We may need additional information to process your request.
HISENSE USA Corporation
ATTN: Customer Service Director
7310 McGinnis Ferry Road, Suwanee, GA, 30024
Phone: (888) 935-8880 (Monday–Friday from 9 a.m. - 9 p.m. (U.S. Eastern), Saturday–Sunday from 9 a.m. - 6 p.m.)
Fax: (678) 318-9079