This Shipping and Return Policy (“Policy”) governs the shipping, delivery, inspection, return and refund of the Products sold by Seller to Buyer, all in accordance with the Contract (available at https://hisensedirect.com/terms-and-conditions/). This Policy, effective as of January 1, 2018, is an integral part of, and subject to the terms and conditions in, the Contract. All capitalized terms used in this Policy shall have the same meanings as ascribed to them in the Contract.
Seller ships Products within the contiguous United States of America (the forty-eight adjoining U.S. states, plus Washington, D.C.) only. No shipments will be made to Army Post Office (APO) addresses, Fleet Post Office (FPO) addresses, Post Office boxes, or to addresses outside the contiguous United States of America (“Shipping Exclusions”).
Seller may, from time to time, at any time, and at its sole option, offer free one-way shipping (i.e. solely from Seller to Buyer, at Seller’s cost) for certain Products. All such free one-way shipping shall be from Seller’s warehouse to Buyer provided delivery address (subject to the Shipping Exclusions). Seller, may, if it so choses, offer other Buyer paid shipping options to Buyer during the check-out process.
Buyer is required to provide Seller with Buyer’s name, complete and correct shipping address, and a current/valid U.S. telephone number to enable Seller to fulfill its shipping obligations. Seller may use Buyer’s telephone number to contact Buyer if there are any questions related to shipment.
DELIVERY & INSPECTION
Upon delivery of the Product(s), Buyer shall:
- inspect Product(s) package and the Product(s) itself for damage, defects and conformance to Buyer’s order.
- provide a legible signature for Products with an order value of:
- Three Hundred US Dollars (US $300.00) or above if payment from Buyer to Seller is by any means other than through PayPal, or
- Seven Hundred and Fifty US Dollars (US $750.00) or above if payment from Buyer to Seller is through PayPal.
RETURN & REFUND
Incorrect, Damaged, Defective or Dead on Arrival Product
In the event that the received Product is not the Product that was ordered, is damaged during shipping, is defective, or is dead on arrival (i.e. shows symptoms of hardware failure preventing basic power-up or operation at first use), and provided that Buyer notifies Seller via email and/or phone within ten (10) business days of Buyer’s receipt of the Product(s), Seller shall refund Buyer’s full actual purchase price for the incorrect, damaged, defective or dead on arrival Product(s) following, at Seller’s sole option, the (a) receipt by Seller of the incorrect, damaged, defective or dead on arrival Product(s) at Seller’s designated return address, and at Seller’s cost, and/or (b) pictures of the incorrect, damaged, defective or dead on arrival Product(s) showing the Product brand, model number, serial number, carton box and claimed damage/defect.
Returns due to Buyer’s Remorse
Buyer may return Product(s) to Seller due to Buyer’s remorse provided Buyer notifies Seller via email and/or phone within fifteen (15) business days of Buyer’s receipt of the Product(s). Seller shall refund Buyer’s actual purchase price less a shipping/handling/restocking fee of twenty per-cent (20%) of the actual purchase price of the returned Product(s) following receipt by Seller of the returned Product(s) at Seller’s designated return address, and at Seller’s cost.
For any return, Buyer shall first contact Seller via phone and/or email. Seller, once satisfied that the return complies with this Policy, will issue a return authorization (RA) number to Buyer valid for fifteen (15) business days from its issue date (“Return Period”) as well as a pre-paid shipping label. Buyer shall return the Product(s) in its ORIGINAL packaging within the Return Period, together with all required accessories. Seller reserves the right to check and test returned Products and materials. Any missing parts, accessories, documentation, etc., shall entitle Seller to charge the retail value of the missing items from Buyer, which charges shall be deducted directly from refund amounts.
All valid refunds will be processed within five (5) business days of receipt of the returned Product(s) by Seller, and the charges, if any, will be directly deducted from the refund. For the avoidance of doubt, any applicable discounts, allowances or other benefits will not be refunded for any returned Product(s).
Seller’s Customer Care Number: 888-935-8880
(Monday–Friday from 9 a.m. - 9 p.m. EST,
Saturday–Sunday from 9 a.m. - 6 p.m.)